For the purpose of work experience I have worked at many Institutions before, but my time at Bank View Smile Studios has truly been the most fulfilling, educational and exciting placement I have ever been apart of, and I truly understand why it is an award winning practice.To be a great healthcare practice, I learnt that every constituent of the practice needs to work in tandem with each-other and that each part is as important as the other, and Bank View truly reflects this.The reception team were a delight to be around and they were a perfect mix of professionalism and friendliness. They constantly made sure that I was comfortable and they treated me with the upmost respect and kindness, and I saw firsthand how they extended this courtesy to any patient that came through the door. I also am indebted to one member of the team whose name is Kathy, who organised my placement at this esteemed practice.I also noticed how organised, clean and aesthetically pleasing the practice was, creating a pleasant, relaxing and welcoming atmosphere , which benefits everyone from staff to patient.During my time observing patients I was able to work with 2 of the Dental Nurses who were incredibly kind to me and treated me as if I was one of the staff members. They would answer any question I had and facilitated my learning by offering advice or helping me understand any procedure I was witnessing. I also noticed how well the Dentist, Dental nurse and reception team complimented each other, creating a smooth and easy-going/hassle free experience for any patient that entered the surgery.Moving on to the dentists, Khalid and Thomas, I was amazed and awestruck by how skilful and professional/friendly they both were and I feel incredibly privileged that I was able to witness 2 individuals who are complete masters at their craft. I saw first hand how they navigated through complex situations with finesse and efficiency, all the while taking their time to explain to their patients the entire process, and answering any questions the patients had along the way . For example, I once saw Khalid take 30 minutes to explain to a patient how to brush and floss the teeth and which brush is better and why that brush was better. I also saw Thomas once draw a diagram for a patient, in order to help explain the treatment process to her and subsequently help the patient feel involved in her treatment process. The dentists also took their time to answer any questions I had, and never did I feel like I had not got a sufficient answer. In fact one time Khalid took 45 minutes out of his working day to answer my question about getting in to dentistry and the interview process, and another time him and Thomas spent time after their working day to answer any further questions I had, and this truly reflects how much these dentists care about the field of dentistry and I am incredibly thankful I got to learn from these high knowledgeable professionals. Moreover, During my 3 days there, I saw 41 patients treated, and although some patients required a different approach , for example if the patient was a child or if they were anxious, each patient was treated with an extremely high quality of care and respect, and not once did I see a drop in standards. I also witnessed how much of a friendly rapport the dentists built with each of their patients, which allowed them to feel comfortable and relaxed, and at times it was like seeing 2 friends catch up and have a chat.I was truly inspired to see how much pride and care the dentists, dental nurse and reception team took in their work, and how they treated every patient with an extremely high level of healthcare , and I hope I can be a fraction of a professional that the staff at Bank View Smile Studios were, and I like many other patients left the Studio with a smile.